Refund & Cancellation Policy

Section 1Scope

This policy applies to fees paid to WhizzGate for use of the platform. It should be read together with our Terms & Conditions. Specific commercial terms in a signed order or agreement take precedence where they differ from this policy.

Section 2Subscriptions

WhizzGate is offered as a subscription billed monthly or annually, as set out in your order or on our pricing page. Fees are exclusive of applicable taxes such as GST. Subscriptions renew automatically for the same term unless cancelled before the renewal date.

Section 3Cancellation

A Society may cancel its subscription at any time by contacting us or through the account settings where available. Cancellation stops the next renewal; your access continues until the end of the current paid term. On cancellation, you may export your data during a limited window as described in the Privacy Policy.

Section 4Refund eligibility

• Monthly plans — fees already paid for the current month are generally non-refundable; cancellation takes effect from the next cycle.
• Annual plans — refunds for the unused portion may be considered on a pro-rata basis at our discretion, less any non-recoverable transaction costs.
• Service failure — if the Services are materially unavailable due to our fault and we are unable to remedy it, we may issue a fair credit or refund for the affected period.
• Duplicate or erroneous charges — refunded in full once verified.

Setup, onboarding and one-time fees are non-refundable once the work has been performed.

Section 5Maintenance payments

Where residents pay society maintenance and other charges through WhizzGate, those payments are collected on behalf of the Society through our payment gateway, Cashfree Payments. WhizzGate is a technology facilitator and not a party to the underlying charge. Requests for refunds of maintenance payments must be raised with your Society, which decides eligibility per its own rules. Where a refund is approved, it is processed back to the original payment method, subject to Cashfree's settlement timelines. Genuine failed or duplicate transactions are reconciled and refunded per the gateway's process.

Section 6How to request a refund

1. Email support@whizzact.com with your Society name, account details and the transaction reference.
2. Describe the reason for the request and attach any relevant receipts.
3. We will review and respond, and may ask for verification to prevent fraud.

Section 7Timelines

We aim to acknowledge refund requests within 3 business days and to complete approved refunds within 7–14 business days. The time for the amount to reflect in your account depends on your bank or payment provider.

Section 8Contact

Billing questions: support@whizzact.com. General support: support@whizzact.com.